Valentin Gorobets
Valentin Gorobets in a black suit and blue tie, leaning on a walnut desk beside a tall window, smiling out at green hills

Valentin Gorobets

Customer Success, Support & Operations, San Francisco

I keep customers, schedules, and records moving, then build the automation that does the repeat work.

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About

I have spent 7+ years serving customers, running schedules, and keeping records clean across Apple retail, wireless carriers, construction, and store management. I finished in the top 5 in revenue at Apple's flagship with the store's highest customer satisfaction, lifted Services attachment 20% through weekly Keynotes and coaching, and generated $50K in monthly revenue as an inspector who owned every job from first estimate to close. Today I build AI workflows with n8n, Claude Code, Codex, ChatGPT, and Copilot for intake, follow-up, scheduling, reporting, and support triage. I support iOS, macOS, Windows, and Android.

Based in
San Francisco, California
Work authorization
U.S. Citizen
Work style
Open to onsite, hybrid, or remote
Languages
Trilingual, including English and Russian

Where I fit

Six kinds of work I have actually done, each with the proof behind it.

Top 5in revenue at Apple's flagship, with the store's highest customer satisfaction

Customer Success & Client Care

  • Takes a complex escalation from the first sentence to a finished answer, with no half-done handoffs.
  • Ran a CRM follow-up cadence so past clients were reopened and kept moving until the project closed.
  • Gave customers, crews, city officials, and HOA representatives the same update so jobs did not stall.

4+ yrsdiagnosing devices at Apple, across iOS, macOS, Windows, and Android

Technical Support & IT Help Desk

  • Diagnoses device, account, and setup issues across iOS, macOS, iPadOS, watchOS, Windows, and Android.
  • Triages and owns complex issues end to end, following Apple's privacy and identity verification standards.
  • Leads weekly Keynote trainings and peer coaching on new products and services.

$50Kmonthly revenue, overseeing each project from estimate to completion

Operations & Administrative Coordination

  • Scheduled meetings, prepared project estimates, and maintained customer records in Excel, Word, Outlook, and a CRM.
  • Coordinated managers, crews, city officials, and HOA representatives across Northern California.
  • Managed daily cash handling, nightly sales reports, and inventory at Domino's, and trained new employees.

100K+views on how-to videos, storyboarded to published cut

Communications, Content & Community

  • Built a repeatable weekly Keynote and peer-coaching routine that contributed to a 20% increase in Services attachment.
  • Storyboards, films, edits, and publishes how-to videos, with top videos at 100K+ views.
  • Refines each video from viewer comments and explains hard topics in plain language.

n8nwith Claude Code and Codex, for intake, follow-up, and reporting

AI Automation & Operations

  • Builds n8n workflows with webhook and API connections that route inbound requests into a CRM or Google Sheets, triage them, and draft replies for review.
  • Uses Claude Code and Codex for small internal tools and scripts for reporting and CRM clean-up.
  • Uses ChatGPT, Copilot, and prompt engineering for drafting, summaries, and SOP documentation, and trains teams on the new tools.

4 platformsiOS, macOS, Windows, and Android, tested in front of customers

Device Testing & Manual QA

  • Reproduced customer failures, tried the fix, and ran a regression check that the device worked before they left.
  • Tested Apple devices against Samsung, Google, and Motorola so the recommendation matched what the person already owned.
  • When the first fix failed, kept testing through root-cause analysis until there was an answer.

1 of 1

Experience

Six results first, then seven roles, newest first.

Top 5

Revenue at Apple's flagship

Finished top 5 in revenue on Apple's busiest floor, Union Square, San Francisco.

Apple Union Square

Highest

Customer satisfaction

Posted the store's highest customer satisfaction scores while keeping that revenue pace.

Apple Union Square

+20%

Services attachment

Turned weekly Keynotes and peer coaching into a repeatable routine that lifted Services attachment 20%.

Apple Stonestown

$50K

Monthly revenue

Owned each job from walkthrough to estimate, crew, and completion as an inspector.

A-One Construction

100K+

Views on how-to videos

Oil changes and light installations, from storyboard to published cut.

Master-V & Sons on YouTube

3

Languages on the floor

Served customers in three languages, including English and Russian, and routed them to the right person, cutting the wait.

Apple Union Square

1 of 1

Dec 2024 to present

Apple Stonestown

Sales Expert, San Francisco

  • Turned weekly Keynotes and coaching into a repeatable process that lifted Services attachment 20%.
  • Held AppleCare and Services attachment and customer satisfaction up, and documented what worked as shared SOPs.
  • Stayed with complex escalations to the end and protected customer privacy.
  • Supported devices across iOS, macOS, Windows, and Android, including switches from Samsung, Google, and Motorola.

Jul 2022 to Dec 2024

Apple Union Square (Flagship)

Specialist, Sales Expert, San Francisco

  • Finished top 5 in revenue with the store's highest customer satisfaction, on the busiest floor.
  • Ran weekly check-ins, coaching, and training so the team exceeded its sales targets.
  • Worked the floor in three languages, including English and Russian.
  • Moved people across watchOS, CarPlay, macOS, iOS, iPadOS, and over from Windows, Samsung, Google, and Motorola.

Jun 2021 to Jul 2022

A-One Construction

Inspector, Alameda, CA

  • Owned each job from walkthrough to estimate, crew, and completion, generating $50K in monthly revenue.
  • Kept managers, crews, city officials, and HOA reps on one plan across Northern California.
  • Used CRM follow-up to bring back past clients.
  • Kept estimates, scheduling, billing, and job history in Excel, Word, and Outlook, and kept them confidential.

May 2020 to Jun 2021

Wireless Advocates (Costco)

Sales Representative, Bay Area

  • Learned AT&T, Verizon, T-Mobile, and Sprint plans and matched each member's plan to their Costco benefits.

Oct 2019 to Apr 2020

Victra (Verizon Authorized Retailer)

Sales Representative, San Francisco

  • Matched Google, Apple, LG, Samsung, and Motorola devices to how people really use them.
  • Made CRM callbacks and opened postpaid, prepaid, and business accounts.

Jun 2018 to Nov 2019

Domino's

Assistant Manager, Delivery Expert, San Francisco

  • Trained new employees before the rush.
  • Watched inventory, order accuracy, and on-time delivery together.

Jun 2017 to present

Master-V & Sons (YouTube)

Content Creator, Online

  • Made how-to videos on oil changes and light installations that reached 100K+ views, from storyboard to published cut.

AI automation

The tools I use to take repeat work off my plate and off my team's.

n8n workflows

Route inbound requests, log them to a CRM or Sheets, and draft replies for me to review before anything goes out.

  1. Inbound request
  2. Sorted and triaged
  3. Logged to CRM or Sheets
  4. Reply drafted
  5. I review before it goes out

Claude Code and Codex

Small internal tools and scripts for reporting and CRM clean-up.

ChatGPT and Copilot

Drafting, summaries, and SOPs.

Skills

Grouped by the kind of work they come from.

Customer Success

Client relationships and account support

  • Client services
  • Account management
  • Account follow-up
  • Escalation handling
  • De-escalation
  • Issue resolution
  • Onboarding
  • Customer satisfaction
  • Confidentiality
  • Plain-language explanations

Technical Support

Help desk, tier 1 and tier 2

  • Help desk
  • Ticketing and triage
  • Tier 1 and tier 2 escalation
  • Troubleshooting
  • Root-cause diagnosis
  • Setup and activation
  • Account recovery
  • Remote and in-person support
  • Knowledge base
  • SOPs

Operations & Admin

Offices, schedules, and records

  • Office administration
  • Scheduling
  • Calendar management
  • Records management
  • Filing
  • Data entry
  • Billing
  • Inventory
  • Cash handling
  • Reporting
  • Vendor and city-official coordination

AI Automation

Workflows and internal tools

  • n8n
  • Claude Code
  • Codex
  • ChatGPT
  • Claude
  • Gemini
  • Copilot
  • Prompt engineering
  • AI agents
  • API integrations
  • Webhooks
  • Google Sheets

Sales & Retail

Carriers, devices, and accounts

  • Plan matching
  • Device activation
  • Postpaid, prepaid, and business accounts
  • Insurance and device protection
  • CRM outreach
  • Coaching and training

Content

Video and customer education

  • Storyboarding
  • Filming
  • Editing
  • Publishing
  • Customer education
  • In-store Keynotes
  • Community response

Devices & Platforms

  • iOS
  • iPadOS
  • macOS
  • watchOS
  • CarPlay
  • Windows
  • Android
  • iPhone
  • iPad
  • Mac
  • Apple Watch
  • Samsung
  • Google Pixel
  • Motorola
  • LG

Carrier knowledge

  • AT&T
  • Verizon
  • T-Mobile
  • Sprint
  • Wi-Fi and networking basics

Languages

  • English
  • Russian
  • Trilingual, including a third language
  • n8n
  • Claude Code
  • Codex
  • ChatGPT
  • Claude
  • Gemini
  • Copilot
  • Microsoft 365
  • Excel
  • Word
  • Outlook
  • Google Workspace
  • Google Sheets
  • CRM
  • POS
  • iOS
  • iPadOS
  • macOS
  • watchOS
  • CarPlay
  • Windows
  • Android

Education

San Francisco State University, Business Finance (coursework).